Privacy Policy

Last updated: 20 August 2025

Logical Energy Ltd trading as Resin Rock UK (“Resin Rock UK”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. Information We Collect

We may collect and process the following categories of personal data:

Identity & Contact Data: name, address, email, telephone number.
Transaction Data: payment details, billing and shipping addresses, order history.
Technical Data: IP address, browser type, operating system, cookies, and analytics data.
Marketing Data: your communication preferences, marketing opt-ins.
Correspondence: information provided in emails, forms, or customer service interactions.

We do not knowingly collect data from children under 16.

2. How We Use Your Data

We use your personal data to:

Process and deliver your orders.
Manage payments and refunds.
Respond to enquiries and provide customer support.
Improve our website, products, and services.
Send marketing communications (only if you have given consent).
Comply with legal and tax obligations.

3. Legal Bases for Processing

We process your data under the following legal grounds:

Contract: to perform our obligations under a sale or service contract.
Consent: where you opt-in to marketing or newsletters.
Legal Obligation: for tax, accounting, and regulatory compliance.
Legitimate Interests: to operate our business efficiently, prevent fraud, and improve services.

4. Sharing Your Data

We may share your data with trusted third parties, including:

Delivery and courier partners.
Payment processors.
IT, hosting, and analytics providers.
Professional advisors (accountants, legal).

We do not sell your personal data to third parties.

5. International Transfers

If your data is transferred outside the UK/EEA (for example, cloud hosting), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

6. Data Retention

We retain personal data only for as long as necessary:

Customer and order records: up to 7 years (legal requirement).
Marketing data: until you withdraw consent or unsubscribe.
Technical/cookie data: in accordance with our Cookie Policy.

7. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent for marketing at any time.
Request data portability.

You may exercise these rights by contacting us at info@resinrockuk.com.

8. Data Security

We use technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

9. Cookies

Our website uses cookies to enhance user experience and analyse site usage. Please see our [Cookie Policy] for details.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact:

Logical Energy Ltd
Trading as Resin Rock UK
Company No. 5981073
Registered office: The Mount, Exeter, Devon, EX1 2JY
Email: info@resinrockuk.com