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Terms & Conditions of Sale

Logical Energy Ltd trading as Resin Rock UK
The Mount, Exeter, Devon, EX1 2JY
Company No. 5981073
("Resin Rock UK", "we", "us", "our")

Last updated: 28 August 2025

1. Definitions

  • “Customer” means the person, company, or organisation purchasing goods from Resin Rock UK.
  • “Goods” means resins, aggregates, and related products supplied by Resin Rock UK.
  • “Installer” means a trained and competent contractor carrying out installation of our products.
  • “Contract” means the agreement between Resin Rock UK and the Customer for the sale of Goods subject to these Terms.

2. Orders

2.1 All orders are subject to written acceptance by Resin Rock UK.
2.2 We reserve the right to refuse any order at our discretion.

3. Prices and Payment

3.1 Prices are quoted exclusive of VAT unless otherwise stated.
3.2 Payment terms are strictly as agreed in writing. Late payments may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
3.3 Title to Goods passes only upon full cleared payment.

4. Delivery and Risk

4.1 Delivery dates are estimates only. Resin Rock UK is not liable for delays outside its reasonable control.
4.2 Risk in the Goods passes to the Customer upon delivery.

5. Product Specifications

5.1 All technical information, samples, and descriptions are provided in good faith but do not form part of the Contract.
5.2 It is the Customer’s responsibility to ensure Goods are suitable for their intended use.

6. Warranty

6.1 Resin Rock UK offers a Lifetime Warranty on resin-bound surfaces installed using Resin Rock UK approved resins and aggregates, provided installation is by a trained and competent Installer following correct methods.
6.2 “Lifetime Warranty” means the expected service life of the surface under normal residential or commercial use, not the purchaser’s lifetime.
6.3 The Warranty covers:

  • Structural integrity of the resin-bound system.
  • UV stability of UV-stable resin systems.
  • Bond strength and durability of approved aggregates.
    6.4 Exclusions:
  • Incorrect installation, mixing, or use of non-approved materials.
  • Mechanical damage, misuse, neglect, or lack of maintenance.
  • Natural variations in aggregates, including colour shading.
  • Stone discolouration: Resin Rock UK is not liable for natural mineral reactions, iron spotting, or colour changes that may occur after installation.
  • Surface changes due to environmental exposure (weathering, shading, staining, moss, algae, or pollutants).
    6.5 Aggregate Disclaimer: The detailed aggregate disclaimer and technical notes form Appendix A to these Terms.

7. Returns and Refunds

7.1 Returns and refunds are governed by Resin Rock UK’s Refund Policy (see Appendix B).
7.2 In summary:

  • Refunds are available only for unused, resalable items in original packaging with proof of purchase.
  • Resin kits, aggregates, bespoke blends, clearance items, and used/damaged goods (unless defective at delivery) are non-refundable.
  • Returns must be approved in writing before goods are sent back.
  • Refunds will be processed within 7 working days of approval to the original payment method.
  • Delivery charges are non-refundable except where goods are defective or incorrectly supplied.
    7.3 Special order or bespoke blends cannot be returned.

8. Liability

8.1 Resin Rock UK’s liability is limited to the price of the Goods supplied.
8.2 We are not liable for consequential, indirect, or financial losses including loss of profit or contracts.
8.3 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud.

9. Force Majeure

We are not liable for delay or failure arising from circumstances beyond our reasonable control, including but not limited to: strikes, transport disruption, extreme weather, or supply chain issues.

10. Governing Law

These Terms and the Contract are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Appendix A – Aggregate Disclaimer & Technical Notes

(From Aggregate Disclaimer.docx)

  • All Resin Rock aggregates are naturally sourced. Variations in colour, shade, and particle size will occur and are not considered defects. Samples are provided for guidance only.
  • Some aggregates may contain trace iron minerals which may oxidise over time and result in rust spots. This is a natural occurrence beyond our control. Resin Rock UK cannot accept liability for any loss, damage, or remedial work due to rust staining.
  • Performance ratings (1–5) are provided as guidance only. Customers and Installers remain responsible for ensuring the chosen blend is appropriate for the intended application.
  • Technical values:
    • PSV – Polished Stone Value (skid resistance).
    • AAV – Aggregate Abrasion Value (wear resistance).
    • AIV – Aggregate Impact Value (impact resistance).
    • ACV – Aggregate Crushing Value (crushing resistance).
    • LA – Los Angeles Value (fragmentation resistance).

Appendix B – Refund Policy

(From Refund Policy.docx)

  • Refunds available only for unused, resalable goods in original packaging, with proof of purchase.
  • Non-refundable items: resin kits, aggregates, bespoke blends, clearance/promotional items, or used/damaged goods (unless defective at delivery).
  • Refund process: contact info@resinrockuk.com with order number and reason. Approved returns will be inspected before refund approval.
  • Refunds will be issued to the original payment method within 7 working days after approval.
  • Delivery charges are non-refundable except for defective/incorrect goods.
  • Damaged, defective, or incorrect goods must be reported within 48 hours of delivery with photos and details.